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Wednesday, 20 January 2016

jan suvidha kendra UP जन सुविधा केंद्र

State government of Uttar pradesh started Jan suvidha kendra / Call Center under the mahatma Gandhi  Rozgar guarantee yojana  on 7 September 2010. Secretary of UP government published the official GO No 6737/38-7-2010-326 NREGA / 10 regarding the establishment of Jan suvidha Kendra in all district of Up. Initially this scheme was launched for the better effective enactment of national Rural Employment Guarantee scheme on field level.  Under this scheme,  citizen of Uttar pradesh can register their complaint through Phone call.  This is an effective of complaint registration and disposal with Supervision.  this scheme was launched after the approval of central government. 

Important details of Jan suvidha Kendra JSK as are following
JSK or jan Suvidha Kendra is a effective public complaint redressal is the top most priority of the Government of Uttar Pradesh. Initially it was started in Jhansi after that government started this call center in all district.  In starting it was launch on 10 June 2009 on trial basis.

Feature of JSK:
how to register My complaint through Call Center or Phone Line :
Any citizen of Up or any other place can call on call center at any time at given Toll free number . Toll free no are different for each district.  . you can call on toll free for complaints and information and register his grievance.  After that A warm welcome is extended to the caller. The grievance is registered online and details of the grievance are also recorded automatically as an audio file. Every complaint is assigned a unique complaint no. and category depending upon the strictness of the grievance. After registration of your complaint a SMS will be send on your registered mobile no with complete details like complaint no., category, officer to whom the complaint is marked and target date for disposal
How your Complaint will be Disposed : after registering complaint your complaint will be categorized in through groups . on the basis of Complaint type it will be disposed in given time frame.
A - category complaints are to be disposed within 24 hours,
B - category complaints are to be disposed within 3 days,
C - category complaints are to be disposed within 7 days.

Your Complaint will be immediately forwarded to cocnered officer and concerned government department.  One SMS is sent to the concerned officer bearing details of the mobile no. of complainant, complaint no., category and target date for disposal. Concerned officer is also intimated telephonically for immediate action. A printout of this complaint bearing scanned signature of the District Magistrate is also sent to him though Fax/Post/Special Messenger, thus relieving the person from the pain of journey to the concerned office, saving the precious time, money, labour and also at the same time providing required consideration in terms of responsiveness (While registering the grievance , While investigating the grievance and while conveying the details of disposal to the aggrieved person).
If the officer is not able to dispose the complaint within stipulated time, one SMS is automatically triggered on the mobile of the officer informing him that the status
of the complaint has changed from pending to defaulter and it should be resolved soon. Another SMS is sent on the mobile of complainant that his complaint is under process and would be resolved soon. Duty officers at JSK cross verify each and every
Disposal report by calling the aggrieved person and taking his feedback for the same in case of dissatisfaction of the complainant the concerned officer is asked to look into it again accordingly. If the complainant still remains dissatisfied with the disposal the
District Magistrate/Chairman JSK calls him in weekly monitoring meeting and talks face to face with him and concerned officer. The disposal details are entered in the software only after satisfaction of the aggrieved person. As soon as disposal details are entered in
the software one SMS is automatically triggered on the mobile of the complainant and the officer informing about the disposal of the complaint. Besides this, daily one SMS is automatically triggered on the mobile of concerned officers and administrative
Team of JSK informing them about the status of complaints concerning their departments and overall complaints status respectively.

Official website for Online complaint Jsk - Online jansuvidha.up.nic.in
 
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